PHONE ORDERS & CUSTOMER SERVICE

Phone orders are accepted between following date and time:

Telephone: 1-866-466-2642
Fax: 212-529-0389
Email: sales at shoemania.com

You may contact us toll free at 1-866-GO-MANIA. In stock orders will be shipped within 1-5 business days.

100% Safe Guarantee

Shoe Mania uses SSL technology to import your private information. The technology will transfer your private information in an encrypted format through the use of Secure Socket Layer so only Shoe Mania can read your personal information for order processing. Online shopping with Shoe Mania is statistically safer than using your credit card in a mall or big box discount warehouse. Experts point out that online purchases without human intervention are far safer than traditional credit card transactions because the information is immediately encrypted into a scrambled message that can only be decrypted by an authorized computer.

We guarantee that any purchase you make on the Shoemania.com website will be 100% safe. Although we never intend to have an incident of credit card fraud, if unauthorized charges are made to your credit card as a result of doing business with Shoe Mania, you will pay nothing. If such an event does occur, you must notify your credit card provider.

The Fair Credit Billing Act states that your credit card provider cannot make you pay in excess of $50.00 of fraudulent charges. If your credit card provider does have you pay any of the $50.00 it can charge, Shoe Mania will cover the expense, up to the full $50.00 if the unauthorized use of your credit card resulted through no fault of your own from purchases made on the Shoemania.com website while using Shoemania.com secure server.

The personal information you submit to Shoe Mania (SSL) secure servers will not be shared, sold, or disclosed to third parties except, when deemed necessary, to agents or companies providing services you have requested through shoemania.com, or when required by law. All agents or companies used by shoemania.com to provide these services are held to the same strict privacy standards as our own.

If you'd like to receive Shoe Mania newsletter, please join our list of informed subscribers. If, however, you place an order at our web site but would prefer not to receive our newsletter, you will receive only email directly related to your orders — confirmation and receipt, etc.

This is what is known as an opt-in policy concerning commercial email. More common, unfortunately, is the opt-out policy, where email is sent unsolicited to customers, who are then forced to respond saying they don't want it (they must opt out of the situation). We hope the opt-in method will become the norm rather than the exception for commercial interests on the Internet.

When you purchase from shoemania.com, you are voicing your support for one of the Internet's opt-in policy pioneers, by joining millions of other customers who have safely shopped over the Internet and a longstanding voice in the fight against spam, and appreciate the convenience and security of shopping from home.

Payment Methods

• GOOGLE CHECKOUT
• MASTERCARD
• VISA
• DISCOVER
• AMERICAN EXPRESS
• And Paypal.

CREDIT CARDS WILL NOT BE BILLED UNTIL THE ORDER HAS BEEN SHIPPED.

Shoes must be shipped to the same destination as the credit card billing address.

Order Shipping

Shoes shipped within the continental United States are sent free of cost to our customers.

Shoes are shipped U.P.S. ground anywhere within the United States (Alaska, Hawaii & Puerto Rico must be shipped UPS air at an additional charge).
Shipping charges

• Overnight and two day air shipping is available at an additional charge.
• We do not ship overseas.
  
• Orders are filled Monday through Friday 9AM- 4PM.

No Sales Tax

No sales tax for orders shipped outside of New York State. Orders shipped within New York State will be charged sales tax of 4.375% for items valued over $110.00. There is no sales tax for New York customers on items under $110.00!!! There is no sales tax charged on shipping cost.

Returns and Exchanges

We will gladly accept returns of unworn, resale able merchandise for REFUND when received by us within 15 days of your receipt of the shipment. Shoes must be returned in the original box and must accompany the original sales receipt. All returns must be preauthorized. Contact customer service for instructions. Freight charges are not refundable for any reason other than a shipping error on our part.

Do not return authorized shoes to any store location, they will be refused upon delivery, please call -1-866-466-2642 for the return address and to obtain RMA#.