Returns and Exchanges

Do not return authorized shoes to any store location; they will be refused upon delivery, please call -1-866-466-2642 for the return address and to obtain RMA#. We will gladly accept returns of unworn, resalable merchandise for REFUND when received by us within 15 days of your receipt of the shipment. Shoes must be returned in the original box and must accompany the original sales receipt. All returns must be preauthorized. Contact customer service for instructions on how to obtain your RMA#. Freight charges are not refundable for any reason other than a shipping error on our part. Please call us to insure your full satisfaction with your order prior to leaving negative feedback. We try our hardest to insure your shopping experience with shoemania was a pleasant one. If you received the wrong shoes we apologize and will email you a return shipping label at your request for no fee. Simply print the label and place it on your shipping box and we will fulfill your return request accordingly.